Returns & Exchanges
At Grace Eleyae, we want you to be fully satisfied with your purchase. If your silk or satin-lined products aren't a perfect fit, you can return or exchange eligible items within 30 days of delivery.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
- 2.Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the products are unworn and in original condition.
- 3.Attach the Label
Download and print your prepaid shipping label from the portal and securely affix it to the outside of your return package.
- 4.Ship and Refund
Drop off your package at any authorized carrier location; once received and inspected, your refund or exchange will be processed within 5-7 business days.